Refund/Return Policy for Product and Merchandise
Returns of physical goods and merchandise purchased through The Reconnection’s online store require prior authorization from The Reconnection. Returns must be requested within thirty (30) days of the date of sale. Shipping and handling charges are non-refundable. We will replace, substitute or repair, at our sole discretion, only The Reconnection product(s) deemed defective in our discretion. Software or downloadable product is always non-refundable.
All purchases, whether of a physical good, service, software or downloadable product made at a The Reconnection on-site store are non-refundable. No exchanges; all sales on-site are final.
Products provided and/or sold by The Reconnection’s partners, event organizers, promoters or otherwise affiliated parties are subject to the return policy of the respective other party.